This Shipping & Return Policy outlines the terms related to delivery, shipping fees, and return conditions for purchases made through Valoraz Sdn. Bhd.
🚚 Shipping Policy
• Shipping Coverage
We currently deliver within Malaysia. For international shipments, please contact us in advance for special arrangements.
• Delivery Time
Orders will be processed within 2–5 business days, depending on product availability. Delivery may take:
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3–7 working days for Peninsular Malaysia
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5–10 working days for East Malaysia (Sabah & Sarawak)
Custom or special-order items may take longer and will be notified upon confirmation.
• Shipping Charges
Shipping costs are calculated based on:
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Order weight or dimensions
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Delivery location
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Delivery urgency (standard or express)
The exact amount will be shown at checkout or stated in the quotation.
🔁 Return Policy
• Eligibility for Return
You may request a return within 3 business days of receiving the item if:
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The item is defective or damaged during delivery
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You received the wrong item
Returned items must:
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Be in original condition and packaging
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Include proof of purchase (e.g. invoice or delivery note)
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Be unused or uninstalled
• Non-Returnable Items
Returns will not be accepted for:
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Items damaged due to misuse or incorrect installation
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Custom-built, cut-to-length, or specially ordered products
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Services rendered
• Return Process
To initiate a return:
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Email us at info@valoraz.store
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Provide your order/invoice number, reason for return, and photos (if applicable)
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Our team will guide you through the return instructions
Return shipping charges may be borne by the customer unless the return is due to our error.
💸 Refunds
Once we receive and inspect the returned item, we will notify you via email. If approved:
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Refunds will be processed within 7–14 working days
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Refunds are issued via the original payment method or bank transfer
📞 Need Help?
For questions about delivery or returns, feel free to contact:
📧 info@valoraz.store
